UBA Introduces Banking on WhatsApp and Facebook for the First Time in Ghana
United Bank for Africa (Ghana) Limited has launched a new way of banking through a chatbot called “LEO” on WhatsApp and Facebook Messenger.
The launch of the product “LEO” was done virtually through live streaming on social media anchored by radio and television personality, Giovanni Caleb.
Speaking at the launch, Managing Director and Chief Executive Officer of UBA Ghana, Mr Isong Udom noted that the changes the world was going through, particularly as a result of COVID-19, hence the move by the bank to adapt every possible technology presents.
According to Mr Udom, the LEO product was developed painstakingly to answer calls at any time with little or no human intervention required.
“Banking through LEO has integrated all our offerings from account opening to customer service on WhatsApp and Facebook Messenger for the comfort and convenience of our customers”, Mr Udom said.
He added that UBA Ghana is proud to have stepped up to the challenge as an innovator in providing unequalled convenience for customers all over the world, and also assuring that the new product has been tried, tested and refined as it is presently working wonders in 19 African countries where UBA operates.
Also speaking on the product features, Head of Digital Banking Sales, Mr Kenneth Ugwuanyi explained that:
“LEO is a personal banker, for the first time, you can bank on social media! simply exchange pleasantries with LEO to initiate a conversation and LEO will chat you into opening an account, checking your account balance, transferring funds, mobile money transactions, paying utility bills, airtime top-up, Savings and spend limit, Linking of additional accounts, Customer care and other Banking Services such as request/stop/confirm cheques, block card, log & track complaints, ATM/Branch locator, freeze on account, and so much more.”
“Convenience has never meant more. He added all customer or potential customers have to do is to save the number 0577822822 and initiate a chat on WhatsApp by typing Hi, Hello, Charle etc. Similarly, search for UBA ChatBanking on Facebook messenger and initiate a chat, the Head of Digital Banking Sales said.”
Mr Ugwuanyi further added that LEO was designed to deliver personalized services to clients of the Bank.
“Just like Microsoft’s Cortana, Apple’s Siri and Google Assistant, UBA’s LEO has been designed to deliver personalized experience. Leo is a personal relationship officer and a friend, the more you use it, the better it understands you. No two customers will have the same experience with LEO over time. Each customer shall be treated with uniqueness based on their individual needs and demands.”
“LEO is your friend, one who is available for you every single second, every single minute of the entire year. LEO is your personal banker, one who is available to provide all the answers you need to your banking enquiries. LEO is UBA, a trustworthy partner that always works to ensure your best interests, Mr added.”