COVID-19: Mobile Networks Support Ghana’s Fight

Members of the Ghana Chamber of Telecommunications (GCT) have shown keenness to help fight coronavirus with the Government of Ghana and other key stakeholders.

In a bid to ensure that people communicate with one another during this global pandemic, which has and continues to spread and disrupt everyday life, the Chamber has come out with a statement signed by its Chief Executive Officer, Kenneth Ashigbey.

“It is imperative that Ghanaians stay connected, and as an industry, we reiterate our readiness to support government, businesses and our customers in leveraging on the power of telecommunications for the greater good of our society.”

He further guaranteed the public that the telecommunication company are working to provide uninterrupted service during this period.

 

“As an industry, we wish to assure the general public that one of our primary priorities is to ensure the provision of service availability and the resilience of our networks and services as we begin to experience increasing demand for voice, data and mobile financial services. We are working closely with our Regulators and sector Ministry to ensure the adequate controls are in place to guarantee service availability, which can support customer experience for the larger population during these times.”

 

According to the Chamber, some of the measures being put in place to help Ghana’s fight against COVID-19 includes;

Institutional partnerships with the Ministries of Communications, National Communications Authority, Ghana Health Service, Bureau of National Communications, National Security to broadcast emergency communications using our network infrastructure to educate the general public working with the above-mentioned institutions to route all calls to the Covid-19 emergency numbers at no cost to the public.

Collaborating with the Bank of Ghana to implement free mobile financial services transactions within certain bands to promote digital forms of payments and augment social distancing which will reduce the rate of a new infection.

Educating staff at all of the offices and branches. Providing handwashing facilities, sanitizers and protective gear for our staff among other initiatives in a bit to curtail any spread of new infections.

Enabling staff to work from home to guarantee service availability at all times to facilitate seamless service provision to everyone. Zero-rating critical websites that provide Covid-19 awareness and safety protocols.

Offering further packages for identified educational, and related websites, as well as other critical Government of Ghana portals that offer essential services to citizens. The industry fraud team is equally working assiduously to fight coronavirus-related fraud and misinformation on our networks.

Why this initiative by the Chamber?
In times like this while most people are in self-quarantine, some workers working from home and students learning online, the demand for voice and Internet bundle to be able to communicate and go on with their activities at home effectively. Also, electronic financial services will be resorted to often since people hardly go out and cash may run out.