COVID-19: ECG issues Directives on Relief Package to Prepaid Customers

COVID-19: ECG issues Directives on Relief Package to Prepaid Customers

The Electricity Company of Ghana (ECG) has urged its prepaid customers to either swipe or insert their cards into their meters before visiting vending points or ECG offices to purchase credit.

The Electricity company in a statement said the directive is to enable it “gather accurate consumption data to ensure a smooth implementation of the Government of Ghana (GoG) COVID-19 Electricity Relief.”

In the statement, ECG reminded its customers/stakeholders of how the relief policy will be implemented. It said;

Lifeline customers shall have 100 percent relief of their consumption for the months of April, May, and June 2020.

All other customers shall receive 50 percent of their March 2020 consumption for the months of April, May, and June 2020.

April benefits will be realized in May, May benefits in June, and June benefits in July.

It further advised customers to contact its District offices or call centres to resolve any challenges with regards to GoG COVID-19 electricity relief.

President Announces Electricity Relief Package

It can be recalled that President Akufo- Addo on Thursday, April 9, 2020 during his sixth televised address on COVID-19 measures announced that his government will absorb the electricity bills of some Ghanaians for three months i.e. April, May and June while others enjoy a 50% reduction.

The president’s decision forms part of the interventions introduced by the government to alleviate the effects of the coronavirus pandemic on people and businesses.

“We have decided further measure of mitigation for Ghanaians for the next three months… The government will fully absorb electricity bills for the poorest of the poor, i.e. lifeline consumers. This will cover persons who consume 0 to 50-kilowatt hours per month for this period. This forms part of relief interventions by the state amid the novel coronavirus pandemic. Other categories of consumers will enjoy a 50 percent discount within the same period,” the president said.



 Electricity Relief Package

Subsequently, the Managing Director of ECG, Kwame Agyeman-Budu said consumers will begin to feel the impact of government’s intervention at the end of April after the policy was announced by the President.

“By the first week of May, they will see their 50 percent based on the benchmark of March. Those in the non-lifeline category when they go the vendor show their card, it will show the consumption in March and the 50 percent will be credited to their account in the first week of May. It is not like we are delaying it but the system is configured in a certain way.”


Read the details of the statement below:

ECG press statement